Vision Guider FAQ’s

Please check to see if your question is answered below BEFORE contacting us.

Also, please remember to review the Help screens inside the Vision Guider. There are “Help” instructions available on almost every butterfly or flower.

After I purchase, how soon will I receive the download?

The Vision Guider is downloadable software and will not be sent in the mail. After you purchase, you will immediately be able to create a Username and Password and download the product.

Can I use your product on more than 1 computer (e.g. my laptop and my home computer)?

Yes, you can download the Vision Guider onto your own personal computers. But your personal files will be on the computer that you created them on.

What versions of Windows and Apple products do you support?

Mac OS X 10.7, 10.6 and 10.5
It is not available for touchscreens.

Windows 10, 7, 8, Windows Vista, Windows XP.

The program may not be fully available for Windows 2000. If you have Windows 2000, please try the demo 1st to see if your computer is compatible with the software.

Can I make a CD/MP3 and use it publicly or sell it (e.g. client, website, performance, seminar, etc …)?

If you are using your own music, you will need to check the copyright for that particular artist. It is the user’s responsibility to be aware of copyright laws in his/her country. Got Vision.com implores you to respect all copyright laws and respect the rights of the copyright holders of any material you record.

If you are using the music from Got Vision’s Music Membership, you are allowed to make your own CD or MP3, but it MUST be for your own personal use. Got Vision.com has purchased several Royalty-Free Music Licenses, but in order to sell your CD/MP3’s or use in a public setting, you must purchase your own Royalty-Free Music License. Purchasing a membership from Got Vision.com does not give you license to share or publicly use copyrighted material.

Can I read a copy of your End User License Agreement?

Yes, please visit our End User License Agreement for more details.

Voice Recording Help

I cannot find my voice recording

When saving your voice recording, do not include any characters (e.g. @ # $ % ? /), just use letters. If your saved voice recording still does not appear in the “Your Voice Recordings” flower, please contact us.

I cannot hear anything I have recorded

Check to see if your microphone is plugged into the correct jack. We know this seems obvious, but sometimes when plugging it in, if can be accidentally plugged into the “speaker” port or it is simply not plugged in all the way. It should be colored “pink” or show a symbol of an old-fashioned microphone. We have also encountered some computers where the front jacks are not “turned on”.

You can test to see if your microphone is working:

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Windows XP:
Open Windows Start Menu
Settings and/or Control Panel
Sounds and Audio Devices
Voice
Test Hardware
Follow instructions
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Windows Vista/Win 7:
Open Windows Start Menu
Settings and/or Control Panel
Hardware and Sound and/or Sound
Recording
Look at the Microphone bar on the right hand side. If it is moving up and down while you are talking in the microphone, it is working.
You can also test by making a short recording using your computer’s Sound Recorder:
Start Menu
Programs
Accessories
Sound Recorder
Start Recording
Speak into the microphone for 5-10 seconds
Stop Recording
Save As: change the File Name from: “Untitled” to: “test”
Choose a location where you can find it easily (e.g. Desktop) (Click
“Browse Folders” if you do not see your folders)
Go to the location that you saved your test
Double click on that file
Listen to the file (make sure your speakers are on and turned up loud)
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Mac:
Open System Preferences
Sound
Input
Adjust the Levels
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If after doing the above tests and your results are not good, the problem lies with your computer’s hardware:

Try a different microphone
The problem may be with your computer speakers
Download and install new sound drivers
Please consult with a computer technician

The volume on my voice recording is too low or I am experiencing an echo

To adjust the volume, please follow these instructions:

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Windows XP:
Open Windows Start Menu
Settings and/or Control Panel
Sounds and Audio Devices
Voice
Under Voice Recording – choose Volume
move slide bars up to make voice louder
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Windows Vista/Win 7:
Open Windows Start Menu
Settings and/or Control Panel
Hardware and Sound and/or Sound
Recording
Highlight Microphone
Properties
Adjust the Levels, Enhancements, etc….

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Mac:
Open System Preferences
Sound
Input
Adjust the Levels

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Play around with all the different features in your audio settings in your computer. Try every button and feature. Perhaps there is something “turned on” or not that is causing all of these challenges. Change one feature in your audio settings, then do a recording and listen. Then turn off that feature, try another, then record and listen. Lots of trial and error.

There are many factors that will affect your recording:
– How loud you speak
– How far your microphone is from your mouth
– The type of sound card you have in your computer
– The type of settings you have selected in the audio in your computer
– The quality of your microphone
Also, try using another microphone. There could be some faulty wires that are causing the challenges. And you could try on another computer.

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I hear clicks and pops and other strange noises in my recording

There are several possible reasons. Try this test :

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Windows XP:

Windows Start Menu
All Programs
Accessories
Entertainment
Sound Recorder
Make a 15 – 30 second recording
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Windows Vista/Win 7:

Windows Start Menu
Programs
Accessories
Sound Recorder
Start Recording (with your microphone)
Stop Recording
Save to a folder
Go to the folder and find your file
Double click the file (it should open your Computer’s media player)
Listen to recording

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Mac:
Open System Preferences
Sound
Input
Adjust the Levels

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When you play back your recording (using the instructions above):

– And you DO NOT hear the unwanted noise, then:

try re-installing the software: Vision Guider Download
you may have turned up your voice and/or music too high. It could cause a distortion of the quality of the sound. Keep in mind that if you are turning up your voice and/or music it may be unnecessary. Your computer speakers (on a laptop for example) are not optimal to listening. Once the CD is made, you will play it in a CD player and you can turn up the volume without distorting the quality.
– Or you DO hear the unwanted noise, then there are several possible reasons:

You are running other programs in the background (e.g. anti-virus software, Photoshop etc..)
Try closing all applications that are running in the background.
The microphone, connector, computer speakers, hardware devices and sometimes the drivers in laptops are the issue.
Try a different microphone
The problem may be with your computer speakers – the strange noises may not be present in your recording, try making the CD and playing on a CD player
Download and install new sound drivers
If none of these stop the clicking and popping, try a different computer
Play around with all the different features in your audio settings in your computer. Try every button and feature. Perhaps there is something “turned on” or not that is causing all of these challenges. Change one feature in your audio settings, then do a recording and listen. Then turn off that feature, try another, then record and listen. Lots of trial and error.

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I am trying to make a change to a recording that I made earlier, but the volumes of my voice do not match.

It can be quite tricky getting your voice volume at the same level.

Many factors go into the volume of the voice:

– Your computer audio settings,
– the distance the microphone is from your mouth
– the location that you recorded (different acoustics in different rooms)
– even the condition of your throat (e.g. dry or you have a cold) and atmosphere (e.g. temperature of the room)

Thus the reason why singers and other recording artists, record in a controlled environment – a recording studio with hundreds of adjustments that they can make to the recording (e.g. equalization, reverb, etc…)

We did not include a lot of these controls with the Vision Guider so that the product was very easy to use. You could try using another recording tool (that is way more complex then our product) to see if you can modify each of the voice recordings so that they are closer in volume.

But keep in mind it can take you a lot of time trying to adjust the volumes as opposed to re-recording. Hopefully you did not make your voice recordings longer than a couple of minutes each, so you can just re-record.

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Is there a limit to the length of each recording?

It depends on the speed of your computer and how much memory/resources you have available.

The longer your voice recording, the longer it will take for you to save the recording. 15 – 20 minutes should not be a problem for most computers, but a 30 minute or longer recording could cause the Vision Guider to “slow down”. You may try to make a long recording, but expect that there may be delays. You will definitely NOT be able to make a recording over 60 minutes long. And please be aware that if you do not have enough resources/memory on your computer, the Vision Guider may “crash” and you will lose your whole recording.

We highly recommend that instead of making 1 long recording
(e.g. 15-20 minutes), that you break it down into several short recordings (e.g. 3-5 minute each). This will make it easier to edit later if you need to.

Also, when placing your recordings onto a CD or MP3 player, you will be able to choose the order of the tracks.

You are also able to combine many voice recordings with one music choice.
With these options, it is really not necessary to make 1 long voice recording unless you are a hypnotherapist who does not want to stop the “flow” of the recording.

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How do I import my old voice recordings into the new Vision Guider?

The New Vision Guider uses Wav technology for the voice recordings, unlike the old Vision Guider which used MP3 technology.

We highly recommend creating new Voice Recordings.

If you really need to use a voice recording from the old Vision Guider in the New Vision Guider (e.g. you have a voice recording that is very long and you do not want to re-record), you will first need to convert the MP3 files to WAV files.

First you will need to find a free MP3 to WAV converter.

You can do a search using Google or try www.download.com (Please note that these conversation programs are not made by GotVision.com – please use at your own risk.)

Do a search for “MP3 to WAV converter”.

Once you have a program downloaded and installed, you will need to locate the MP3 files from the old Vision Guider.

These are located at C:\Program Files\GotVision\voice

Once you have successfully converted a file you will need to place it in the correct file so the new Vision Guider software can access it.

It is located at C:\Program Files\VisionGuider\voice

If you need further instructions, please contact us.

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Music Help

Can I use my own MP3 or CD for background music?

Yes, you can use your own music using MP3’s or a CD. Plus we also have over 250 songs that you can choose in our Music Membership Library.

Step 1: Click on the butterfly wing that says, “Choose Your Music”
Step 2: Click, “Choose New Music”
Step 3: Choose “Music From Your CD”, “Music From Your Computer”, or “Music From Your Membership”
Step 4: Follow instructions in the butterfly

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I want to use my Itunes (M4P’s) in the Vision Guider, but I can’t find them.

– Itunes M4P’s are patented technology only to be used in Itunes products. You can only use MP3’s in the Vision Guider. However, there are free conversation programs (that you can find on the internet) that you could use to convert your M4P’s to MP3’s. We also have had some of our customers tell us that they burned their itunes MP4’s to a CD, then imported the music into the Vision Guider using the “Music on Your CD” option in the Vision Guider.

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Where is my music from the Music Membership?

If you cannot find your music, it sounds like you skipped a step. Before choosing, “Combine Your Voice and Music”, you 1st need to go to “Choose Your Music” on the main screen. Once you have chosen your music, your music choices will appear in the “Combine Your Voice and Music” section.

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Combining Voice and Music

Where is my background music? It does not show up when I try to combine with my voice recording.

If you cannot find your music, it sounds like you skipped a step. Before choosing, “Combine Your Voice and Music”, you 1st need to go to “Choose Your Music” on the main screen.

Once you have chosen your music, your music choices will appear in the “Combine Your Voice and Music” section.

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I combined my voice with music but I cannot find it

When saving your voice & music combinations, do not include any characters (e.g. @ # $ % ? /), just use letters.

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There is a horrible sound at the end of my recording.

If you are experiencing any kind of screeching type of sound, it may be because you have turned up the voice recording volume too loud using the Vision Guider on the combine screens.

If turning down the volume of your voice recording does not solve the problem, try these steps:

—————————————————-

Windows XP:

Windows Start Menu
All Programs
Accessories
Entertainment
Sound Recorder
Make a 15 – 30 second recording
—————————————————-

Windows Vista/Win 7:

—————————————————-

Mac:
Open System Preferences
Sound
Input
Adjust the Levels

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When you play back your recording (using the instructions above):

– And you DO NOT hear the unwanted noise, then:

Make CD or MP3 Help

I made recordings, but they do not show up when I make my CD or MP3.

When saving your voice & music combinations, do not include any characters (e.g. @ # $ % ? /), just use letters.

If you just used “letters” when saving and you still cannot find your saved voice and music combination, did you combine your voice recordings with music? Only the combined recordings (voice and music) appear in the “Make CD or MP3” section.

If you do not want to mix your voice recording with music, please follow these instructions and you want to make a CD or MP3 with just your voice and no music:

If you have the MUSIC MEMBERSHIP: We have put a blank music file in the Music Library to combine with your voice recording.

Step 1: Go to: “Choose Your Music”
Step 2: Then choose, “Choose New Music”
Step 3: Choose, “Music From Membership”
Step 4: Choose the Music Style: “Hip Hop and Drum Beats”
Step 5: Scroll to the bottom of the list and choose, “Z No Music”
Step 6: In the “Your Music Choices” screen, click, “Done”
Step 7: Go to “Combine Your Voice and Music”
Step 8: “Make New Combination”
Step 9: Choose Voice Recording – then click “Go to Next Step”
Step 10: Choose, “z_no_music” file, then, “Choose Music”
Step 11 Click, “Play”. You should just hear your voice recording. Adjust the volume if needed.
Step 12 Save file and then click, “Done”
Step 13 Go to, “Make Your MP3 or CD”. After choosing the CD or MP3 choice, you should see your Voice Recording to add to your CD or MP3.

If you have DO NOT have access to the MUSIC MEMBERSHIP:

Step 1: Right click on this link: Blank MP3
Step 2: Choose, “Save Link As” or “Save Target As”
Step 3: Save to your computer (e.g. your desktop)
Step 4: In the Vision Guider go to: “Choose Your Music”
Step 5: Then choose, “Choose New Music”
Step 6: Choose, “Music from your Computer”
Step 7: Find the blank.mp3 (from wherever you saved it), then click Open
Step 8: Go to “Combine Your Voice and Music”
Step 9: “Make New Combination”
Step 10: Choose Voice Recording – then click “Go to Next Step”
Step 11: Choose, “blank” file, then, “Choose Music”
Step 12: Click, “Play”. You should hear just your voice recording. Adjust the volume if needed.
Step 13: Save file and then click, “Done”
Step 14: Go to, “Make Your MP3 or CD”. After choosing the CD or MP3 choice, you should see your Voice Recording to add to your CD or MP3.

How do I put a voice recording without music on my CD or MP3?

If you have the MUSIC MEMBERSHIP: We have put a blank music file in the Music Library to combine with your voice recording.

If you have DO NOT have access to the MUSIC MEMBERSHIP:

I click the Make/Burn CD button and nothing is happening.

Have you inserted a blank CD or CD-RW disc in your computer? It must be blank (nothing on it – new) in order to make a new CD. You cannot add (burn) to a CD that already has something on it.

How do I erase my recordings from my CD that I made?

Once a CD is burned, you cannot delete them or add more. Unfortunately, you will need to re-burn the CD.

Software Challenges

I am using a Mac and I cannot download: message: “Unidentified Developer”.

If you are receiving this error message, you are using a newer Mac Operating System. Mac has recently added in a security feature that automatically allows application downloads from the Mac App Store and Identified Developers.

We are a small developer and are not one of Mac’s identified developers.

There is an easy fix to the problem:

1. Go to System Preferences
2. Go to Security and Privacy
3. If the lock on the bottom left corner of the box is in the closed or locked position click the lock to allow changes.
4. In the “Allow applications downloaded from:” section choose “Anywhere”.
5. Close the box and you are now able to download.

The program is taking a long time

If the program seems to be working slowly, try closing down all applications that are running. For example, Excel, Word, Skype, Outlook, etc… And try closing applications that are running in the background (you can see which applications are running by looking in your task bar (bottom right-hand side of your computer). For example, Web Cams, Media Players (Roxio, iTunes, etc…), Photo Software, etc…

If you are using an older computer and/or older operating system (e.g. Windows XP), somewhere over the years, you may have un-installed a program and when you did, it deleted some essential components (.net framework) that would make your operating system complete, which would cause an error message.

So you have a few options:

1. keep your operating system the same and request a refund from us.
2. reinstall your XP operating system so that it is complete.
3. upgrade to a newer operating system (e.g. Vista, Windows 7 or 8).

I am using a Mac and I cannot the Vision Guider to work on my iPad.

Sorry, the Vision Guider only works on the Mac desktop or laptop…not on an iPad.

The Vision Guider does not seem to work properly

During installation, the program may not have been fully installed. Please remove the Vision Guider from your computer.

Windows:

– Go to: Start menu
– Programs
– Vision Guider
– Uninstall

Mac:

Throw the Vision Guider in your trash

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Then re-download: Vision Guider Download

Please make sure that you have no other programs running in the background that may interfere with the installation (e.g. anti-virus programs, Skype, etc…)

So you have a few options:

1. keep your operating system the same and request a refund from us.
2. reinstall your XP operating system so that it is complete.
3. upgrade to a newer operating system (e.g. Vista, Windows 7 or 8).

How do I uninstall the Vision Guider?

– Start menu
– Programs
– Vision Guider
– uninstall